In support of fish…

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When crazy meets brilliant…

I had lunch today with one of the most creative people I’ve ever met. But this post is not about creativity, unless you think of it as creative decision-making. I want to share an anecdote he told me over that lunch, in the hope that it resonates with you in the same way it did me. The story is a true one but I’ll maintain anonymity. It concerns a particular manufacturer that regularly...

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The real driver of business growth and why you MUST understand it

Engagement is a buzz-word in the business world just now. However, I suspect many business owners and managers don’t quite understand it, or worse, feel they are already doing it – when in fact they are not. Last week I attended the Best Companies awards dinner for small businesses and social enterprises, in Battersea. Best Companies has been in existence for 13 years and all of the UKs top...

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Why “100%” is the percentage of choice for highly successful businesses

There should not be a business, in any corner of the world that does not recognise the importance of customer satisfaction. Yet there is one aspect to measuring customer satisfaction that I believe many business owners and Directors do not recognise because it’s to do with “statistics”. I was fortunate yesterday to be in a meeting with a British organisation that, for the most part, get...

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How to Dramatically Increase Business Performance in Three Simple Steps

A key common denominator across all businesses, irrespective of sector, size or location, is the need to raise performance. Performance in sales, production of widgets, debts managed, customers satisfied…the list goes on. So if raising performance is business critical to all organisations, why is it that so many of them are so bad at making it happen? Numerous textbooks, hypotheses and research...

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Eliminate conflict resolution in one simple step

I’ve always been a bit sceptical of psychometric testing. Many of us will have completed them at some point in our lives. A few years ago, I was part of a team that completed a particular type on the basis of answering just 25 questions. Initially, I was quite impressed. I could see a lot uncanny statements of truth in the twenty or so page report emailed to me, defining every aspect of my...

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